Terms and Conditions

The operator of the accommodation and the provider of accommodation services is:

• Penzión Tatry - Tatranská Lomnica 123, 059 60 Vysoké Tatry
• E-mail: [email protected] · Phone: +421 900 123 456

These terms apply to all reservations made through the website, by phone or by e-mail, and form an integral part of the accommodation contract concluded between the provider and the guest.

For the purposes of these terms, the following terms have the meanings set out below:

• Provider - the operator of the accommodation named in Art. 1.
• Guest - a natural or legal person who makes a reservation.
• Reservation - a binding order for accommodation services for a selected date and room type.
• Stay - the period from the agreed arrival day (check-in) to the departure day (check-out).

A reservation can be made by completing the booking form on the website, by phone or by e-mail. When booking, the guest provides the stay dates, room type, number of persons and their contact details.

The accommodation contract is formed at the moment the provider confirms the reservation. The confirmation is sent to the e-mail address provided by the guest and includes a summary of the reservation, including the price breakdown.

Accommodation prices are listed in the price list on the website and are stated in euros per room and night, unless otherwise indicated.

• A local accommodation fee (tourist tax) is added to the price in accordance with the municipality's regulations.
• The method of payment (on arrival or online) is shown when completing the reservation.
• The provider reserves the right to change prices; for a confirmed reservation the price valid at the time of confirmation applies.

Cancellation terms of this accommodation (also shown during booking):

1. Cancel 7 or more days before arrival: no cancellation fee, we refund the amount paid in full.
2. Cancel 3 or more days before arrival: cancellation fee 50% of the stay price, we refund the amount paid minus the fee.
3. Cancel 0 or more days before arrival: cancellation fee 100% of the stay price, the amount paid is not refunded.

Bezplatné storno do 7 dní pred príchodom. Neskôr účtujeme storno poplatok podľa nižšie uvedených pásiem.

The guest may cancel a confirmed reservation no later than on the day of arrival, either via the reservation management link in the confirmation e-mail or in writing to the provider's contact e-mail. A request to change the dates must be sent in writing to the provider's contact e-mail.

If the guest becomes entitled to a full refund under these cancellation terms, the provider will refund the entire amount the guest paid online when booking. Any payment gateway fee for processing the original payment is borne by the provider and is not deducted from the refunded amount.

The statutory 14-day right of withdrawal does not apply to accommodation. For accommodation booked for a specific date, the guest as a consumer has no right to withdraw from the contract within 14 days without giving a reason (Article 16(l) of Directive 2011/83/EU, as implemented in national law). Cancelling a stay is therefore governed solely by the cancellation terms set out above.

No-show. If the guest does not arrive on the agreed date and has not cancelled the stay in advance, the provider may mark the reservation as a no-show and apply the cancellation terms that apply to cancelling on the day of arrival.

The provider may withdraw from the contract in the event of force majeure; in such a case it will refund the guest's payments in full.

• The guest may use the premises and services to the extent agreed in the reservation.
• The guest must prove their identity on arrival for record-keeping under applicable regulations.
• The guest is liable for damage caused to the provider's property during the stay.
• The guest must comply with the accommodation rules and quiet hours.

• The provider must provide the guest with accommodation in the agreed scope and quality.
• The provider will hand over a room ready for accommodation at check-in time.
• The provider may terminate the stay of a guest who, despite warning, breaches the accommodation rules.

Any shortcomings in the services provided may be reported by the guest without undue delay during the stay, so that remedy can be arranged on site. A complaint may also be submitted in writing to the provider's contact e-mail.

The provider will handle the complaint within the statutory period and inform the guest of the outcome. The guest has the right to approach an alternative dispute resolution body.

• Guest reviews: only a guest who has stayed with the provider can leave a review. They receive the review link by email after departure.
• Reviews from other sites: some reviews are taken from the accommodation's public profiles on other sites, with the author's consent, stating the source and linking to the original. Whether the author actually stayed with the provider has not been verified; verification depends on the rules of the site concerned. They are not included in the average rating on the website.
• An overall rating from another site (for example "9.4 / 10") is taken from that site as of the date the website states for ratings from other sites.

The guest's personal data is processed by the provider for the purpose of handling the reservation and providing accommodation services in accordance with applicable data protection regulations. For details, see the Privacy document.

These terms take effect on the day of their publication. The provider reserves the right to change the terms at any time; for a specific reservation the wording in effect at the time of its confirmation applies.

Matters not governed by these terms are subject to the relevant provisions of the Civil Code and other generally binding legal regulations.